Privacy Policy
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Privacy Policy For ManzileMakkah
This privacy policy explains how ManzileMakakh gathers, uses and safeguards your personal
data when you visit our website or book Umrah Packages with us.
We take our customers’ privacy seriously and handle personal data in accordance with the GDPR and UK data protection requirements, ensuring it is processed lawfully, fairly and transparently. While using our website or utilizing our services, you acknowledge that you have carefully reviewed our Privacy Policy. You can stop using our website if you don’t agree to the terms and privacy policy outlined below.
We take our customers’ privacy seriously and handle personal data in accordance with the GDPR and UK data protection requirements, ensuring it is processed lawfully, fairly and transparently. While using our website or utilizing our services, you acknowledge that you have carefully reviewed our Privacy Policy. You can stop using our website if you don’t agree to the terms and privacy policy outlined below.
1. Information We Collect:
To book your Hajj and Umrah package and deliver our travel services, we may collect the
following types of personal data:
Contact details:
We may collect your name, title, postal address, phone number, and email address for the
purpose of making travel reservations and managing your bookings.
Passport and Travel details:
To tailor suitable travel packages and process visa, flight, and hotel arrangements, we may
collect your passport number, nationality, date of birth, visa information, and travel preferences.
Payment information:
To facilitate secure payments and confirm your bookings, we may collect your credit/debit card
details, billing address, and related transaction information.
Special requirements:
To make necessary adjustments to your travel arrangements, we may collect information
regarding your dietary preferences, health conditions, or mobility limitations
Customer Service records:
For quality assurance and training purposes, we maintain records of your form submissions, call
recordings, and communication with our support team.
Booking Information:
To provide a personalised and seamless travel experience, we may collect information related to
your flights, hotel preferences, car rentals, ziyarat tours, and other travel-related choices.
Digital Information:
To enhance our website’s functionality and improve user experience, we may collect your IP
address, cookies, browsing behaviour, and interactions with our website — including
interactions made while logged in through social media accounts.
2. How We Collect Your Information
We collect your data through the following means:
Direct Interactions:
When you contact us to inquire or book Umrah packages through social media platforms,
Google, email, phone, or direct bookings.
Online Form Submissions:
When you fill out online forms, create an account, or subscribe to our newsletter.
Customer Service Communication:
When you communicate with our customer support team through calls, emails, or messages
Third-Party Bookings:
When someone else books a package on your behalf, we assume they have obtained your
consent to share your information with us.
Automated Technologies:
When you visit our website, cookies and similar tracking technologies automatically collect
information about your browsing behaviour and interactions.
3. Why We Use Your Personal Data (Lawful Basis)
To process your personal data lawfully, we rely on.
1. Contractual necessity—to confirm your booking and reservations
- ● Confirming Packages, Flights, and Hotels.
- ● Processing your payments securely.
- ● Managing your travel arrangements and Itinerary.
2. Legitimate Interests – to improve and personalise our services.
- ● Communication, customer support, and feedback.
- ● For marketing offers and travel updates, which you can opt out of anytime.
- ● Website analytics to improve functionality and experience.
3. Legal Obligations –Observance with Laws.
- ● Providing booking information to airlines, hotels, and authorized authorities when necessary to facilitate your travel or meet legal obligations.
- ● Retaining records for tax purposes, fraud prevention, and adherence to regulatory requirements.
4. Consent—Where you have transparently agreed.
- ● Sending promotional emails or newsletters.
- ● Processing sensitive personal data (e.g., health or dietary requirements).
4. How Long We Keep Your Data
- ● We keep your personal data for the duration required to fulfil our obligations regarding your travel.
- ● For Legal and accounting reasons, financial and booking records are kept up to 6 years
We retain marketing data only until you choose to withdraw your consent or opt out of
marketing communications.
5. Your Rights
You have the following rights,
- 1. You have the right to access the information anytime about how your collected data is
being processed within the company.
2. At any time, you can request a copy of the collected personal data we have on our system.
3. You can ask for correction for any of your incomplete, erroneous personal data we have on file.
4. You can request the deletion of your personal data, except where we are required to retain it to comply with legal or regulatory obligations.
5. You have the right to restrict process/use of your data.
6. You have the right to object to certain types of processing, such as marketing communications.
7. You have the right to data portability, allowing you to receive your personal data in a structured, commonly used format and transfer it to another service provider.
8. You can request human intervention if any decisions about you are made solely through automated processing or profiling that could significantly impact you.
6. Cookies and Tracking:
Our website also uses cookies, Cookies improve your browsing experience. It helps the website remember your preferences and login details.
This helps us understand user behaviour and experience to improve and enhance the website functionality. You can manage, disable, or delete cookies at any time through your browser settings. For more information about cookies, please visit https://aboutcookies.org.
This helps us understand user behaviour and experience to improve and enhance the website functionality. You can manage, disable, or delete cookies at any time through your browser settings. For more information about cookies, please visit https://aboutcookies.org.
7. International Data Transfers:
Accessing our website from outside the UK may result in your data being transferred to
and stored in the UK or other countries. Appropriate safeguards are in place to comply
with UK data protection laws and GDPR.
8. Updates to This Policy:
ManzileMakkah reserve the right to update or revise this Privacy Policy periodically. We will
notify you of any major changes by email (If Applicable) or through our website.
9. Contact Us:
For any inquiries or clarifications regarding our Privacy Policy, please contact us via the following: